Contact Us

Scope of responsibility

When a message is sent through this form, the review team takes responsibility for reading it and responding in English or French, whichever the sender used. The team does not act on behalf of Mr o, does not manage player accounts, and cannot change or cancel transactions. For any action that affects a balance, a wager or an account status, the casino operator itself is the only party that can act.

If the matter concerns money already deposited, a pending withdrawal, or a dispute over a game result, the form is not the right channel. The operator’s own support and complaints process must be used first, and the terms the player agreed to at registration govern how that process works. This website cannot intervene in those procedures and will not relay demands for payment or account changes to the operator.

Data that must never be sent

No financial details belong in this form. Bank account numbers, card numbers, e-wallet identifiers, payment passwords and any other credential tied to a payment method must never be typed into the message field. The same applies to login credentials, security questions, one-time codes and any password used for the casino account or for e-mail. Document scans, photographs of identity papers, proof of address, utility bills and bank statements are equally out of place; the review team has no secure storage for such files and no authority to verify them.

Any request that asks a reader to transmit these items through a contact form on any website should be treated as a fraud attempt. The operator will only request identity documents through its own verified account portal, never through an unaffiliated review page.

Where to seek help with gambling

For a reader who is struggling with gambling habits, the contact form is not the place to start. Responsible-gambling support is separate from editorial correspondence, and the team that answers this form is not trained to provide counselling. Help organisations that specialise in gambling harm operate independently of both this website and Mr o, and they keep conversations confidential.

Those organisations can be reached directly without going through any casino platform or review site. The same applies to self-exclusion: a player who wants to restrict their own access to gambling must use the tools inside the Mr o account, or contact the operator’s support, because only the operator can enforce such a restriction. This review team has no access to those systems and cannot submit a self-exclusion request on anyone’s behalf.

Until formal help is arranged, a reader in difficulty should not use this form to ask for advice on continuing to play, on recovering losses or on strategies to keep gambling. Those questions are better directed to the support services that are built for that purpose, and no answer from this page will ever encourage further play.